Reduce Turnover
for Unions and
Nonprofits

For HR leaders across unions and nonprofits, Northpoint connects onboarding, engagement, and exit data to surface workforce risks without the six-figure enterprise pricing.

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Northpoint.

Workforce Risk Overview

All Locations Last 90 Days

Retention Risk Trend

At-Risk Employees

12% ↑ 2pp vs prior 90 days

Lifecycle Health Score

Onboarding74

Engagement71

Exit69

Strong overall lifecycle health.
Continue focusing on early-tenure experience.

Key Workforce Insight

Early-tenure risk is rising.

Employees with <1 year of tenure represent 63% of at-risk employees. Focus on onboarding and manager effectiveness.

View insight details →

At-Risk by Group

Department

Operations

18%

Member Services

12%

Programs

10%

Finance

0%10%20%30%

Secure & Confidential

Built for HR & CHROs

Trusted by Unions & Nonprofits

Top 5 Best Places to Work in Government

50,000+ Employees Assessed

10+ Years Public Service Workforce Analytics

The Challenge

The Hidden Cost Mission-Driven Organizations Can’t Ignore

50%

of an employee's salary is the cost to replace them.

65%

of employees say their organization doesn't act on survey results.

67%

of employees at mission-driven organizations plan to leave within a year.

Sources: SHRM (2024) · Quantum Workplace (2023) · SISR Project / Candid (2024)

These aren’t separate problems. They reflect the same gap: missing signals across onboarding, engagement, and exit.

Onboarding

Early turnover starts before most organizations are measuring it.

20% of turnover happens in the first 45 days, yet 55% of organizations never measure whether onboarding was effective.

Engagement

Rising scores can hide a deeper retention issue.

When dissatisfied employees leave, engagement results can appear stronger even as the organization loses valued employees.

Action / Exit

Feedback without follow-through becomes a trust problem.

Only 51% of employees believe meaningful improvements come from their feedback. When they don’t see change, trust declines.

Sources: Kronos / Human Capital Institute (2018) · Perceptyx EX Trends Report (2026) · Perceptyx, State of Employee Listening (2025–2026)

Our Approach

How Northpoint Works

Listen

Lifecycle Survey Strategy

We assess your listening approach across onboarding, engagement, and exit, then design a strategy to connect those insights more clearly.

Analyze

Workforce Insight & Prioritization

We connect the data to show which experiences, teams, and challenges are driving risk so leaders know what deserves attention first.

Act

Action Planning & Advisory Support

We translate findings into clear recommendations and decision-ready deliverables that help leaders act with confidence.

Results

Built Inside Mission-Driven Workforces

Workforce experience shaped inside complex public sector and mission-driven environments.

Top 5

Best Places to Work in Government

Experience built inside a top-ranked federal environment

50K+

Employees Assessed

Across public sector and nonprofit organizations through workforce analytics and employee listening strategy

10+

Years of workforce analytics experience

Built across federal agencies and national civic nonprofits

Our Founder

Built Inside the Workforces We Now Advise

Eric spent more than a decade inside federal agencies and mission-driven organizations, where workforce signals were collected separately — leaving leaders with an incomplete view of retention risk.

That experience shaped Northpoint's approach. By connecting signals across the employee lifecycle, Eric helped support employee experience efforts inside a 50,000-person federal environment and contributed to a Top 5 Best Places to Work in Government ranking.

10+ Years

in workforce analytics
and employee listening

Federal + Nonprofit

experience across large,
complex organizations

Top 5

Best Places to Work
in Government

Learn Eric's Story

Case Study | National Civic Nonprofit

How a National Civic Nonprofit Connected the Full Workforce Lifecycle

Turnover reached 17%, and leadership believed pay was the problem. Northpoint designed onboarding, engagement, and exit surveys to test that assumption across the employee lifecycle. The connected data revealed a different driver: workload was the cause for turnover.

Challenge

The organization had no structured way to capture employee feedback.

What Changed

Northpoint introduced and connected onboarding, engagement, and exit surveys in one lifecycle view.

Key Insight

Workload, not compensation, emerged as the primary driver of separation.

Employee Lifecycle Integrated Dashboard

Survey Participation & Workforce Insights

Sample Deliverable

Participation Overview

Survey Results

Trend Analysis

Department Breakdown

Lifecycle Dashboard

Exit responses analyzed

2024 cohort

78%

Response rate

2× industry avg.

Top exit driver

Workload 72%

Priority Action

Address workload pressure

Risk flagged

Top Reasons for Leaving — Separation Survey Results

Exit survey respondents, 2024 cohort · n=22

Separation

Workload

72%

Mgmt. support

41%

Career growth

35%

Compensation

28%

Work flexibility

22%

Culture fit

14%

⚠ Workload cited at 72% — significantly above the 35–40% industry benchmark for mission-driven organizations. Compensation ranked 4th.

Workload Cited by Department

% citing workload as exit reason

2024

Dept. C

91%

Dept. A

78%

Dept. E

65%

Dept. B

52%

Dept. D

38%

Workload Signal — 3-Year Trend

% citing workload across cohorts

Sample View

2023

54%

2024

72%

2025

61%

↑ 18pts from 2023 to 2024 peak

View Participants For

Separation

New Hire

Engagement

Separation respondents

2024 Cohort

Filters

Suppression Note

Results with fewer than 5 respondents are suppressed to protect confidentiality.

The Methodology

The Lifecycle Lens

Whether an organization relies on a single survey or keeps onboarding, engagement, and exit feedback disconnected, the result is the same: risk is harder to see before it becomes turnover.

Onboarding Data

New hire surveys, 30/60/90-day feedback, early engagement signals

Engagement Data

Annual and pulse survey results, team-level scores, trend lines over time

Exit Data

Separation surveys, exit interview themes, voluntary turnover patterns

The

Lifecycle

Lens

Early Risk Signals

Patterns that predict turnover become visible before they show up in attrition numbers

Team-Level Clarity

Leadership sees which teams are at risk and why — not just organization-wide averages

Decisions, Not Reports

Leadership shifts from reacting to attrition to identifying where risk is forming before it becomes turnover

A strategic workforce intelligence engagement that connects onboarding, engagement, and exit signals to help leaders identify where turnover risk is forming, what is driving it, and which actions should be prioritized first.

"Northpoint's findings led us to restructure our hiring process and introduce a work-life program alongside changes to workload distribution."

— Chief Operating Officer, National Civic Nonprofit

Client details shared with permission during consultation.

A More Connected View of Your Workforce Starts Here

A focused 20-minute conversation to assess your current listening approach and identify practical next steps.

Built on experience across federal agencies and
mission-driven organizations.

Book a Free 20-Min Strategy Call

Free · No obligation · 20 minutes

Or email eric.gonzales@northpointworkforce.com

Book a Free 20-Min Strategy Call

Reduce Turnoverfor Unions andNonprofits

The Hidden Cost Mission-Driven Organizations Can’t Ignore

Early turnover starts before most organizations are measuring it.

Rising scores can hide a deeper retention issue.

Feedback without follow-through becomes a trust problem.

How Northpoint Works

Lifecycle Survey Strategy

Workforce Insight & Prioritization

Action Planning & Advisory Support

Built Inside Mission-Driven Workforces

Built Inside the Workforces We Now Advise

How a National Civic Nonprofit Connected the Full Workforce Lifecycle

The Lifecycle Lens

A More Connected View of Your Workforce Starts Here

Reduce Turnover
for Unions and
Nonprofits